Unable to create/update address

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SunBurn_Pro_Licensee
WinterSound Posted: 03-12-2011 5:09 PM

Hi, I am trying to purchase a licence but am unable to use the Create/Update Address form.

The form seems to display correctly and I am able to fill in my details, but nothing happens when I click "save".

I have tried Opera 11.1, Firefox 3.6 and a different PC with IE8, but none of them worked.

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SunBurn_Studio_Licensee

Hi WinterSound,

Your account looks ok, are you trying to enter any special characters (non-US keyboard)?  Normally special characters are fine, however maybe one in particular is causing a problem.

Let me know if this helps!

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Top 500 Contributor
Posts 2
SunBurn_Pro_Licensee

Hi, it seems the problem was that my surname contains an apostrophe.

So I left it out and was able to save my address.

I have now purchased Sunburn, thank you.

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