I have just bought Pro license, and the web site said that I just have to login to activate account, but nothing happend, what I should do?
Also, update the copyright information of the site (year) :)
If you purchased while logged in, your account is automatically setup and ready to use, just head over to the Your Account section of the site to browse and download the software.
If you were not logged in during the purchase our store sends a link where you can download the software. Simply log in, click the link, and your account is setup and ready to use. All the software is available in the Your Account section (just like when purchasing while logged in).
Let me know if this helps!
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Hm... There was no e-mail from your store with that link... Only e-mail from PayPal with payment data
Please check your email filter / spam folder to make sure it was not filtered by your email system.
Already done... Nothing
That's very odd, we'll definitely check this out. If you have email notifications enabled can you respond directly to the email from this thread and include the PayPal receipt - we can track the email down or simply enable your account manually.
I changed my profile private email to email from I bought the license, check it please
Thanks that definitely helps, we tracked down the issue - one of the characters in the shipping address caused the email to fail. We'll get this straightened out right away, you should receive an email shortly - thanks!
We've applied the product access to your account, you can download the SunBurn installers, resources, and more from your main account page.
Sorry for any confusion, and let me know if this helps!
Thank you very much! It works fine now :)
I met the same issue as Nikita did. No email No activation code
You mentioned the issue - one of the characters in the shipping address caused the email to fail and My Paypal shipping address is in Chinese.
We're looking into this right now and should have your account setup very shortly.
We've applied access to your account, you should be all setup and ready to go. You don't need to worry about the purchase email, everything is already complete - just head over to the "Your Account" section of the site grab the latest SunBurn release, examples, and more!
Thank you very much! It works now
I am having the same issue. Purchased the Pro license, but have not received the activation email. I checked the Your Account section and the product activations list is empty.